Shipping & Returns

Shipping & Returns

Where Do You Ship?

We deliver to most countries worldwide, including:

Europe:
France, Ireland, Spain, Netherlands, Czech Republic, Denmark, Germany, Italy, Sweden, Belgium, Hungary, Jersey, Monaco, Switzerland, Ukraine, Austria, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Latvia, Lithuania, Luxembourg, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Norway, Iceland, Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Kosovo, Kazakhstan, Kyrgyzstan, Macedonia, Montenegro, San Marino, Serbia, Tajikistan, Turkey, Turkmenistan, Uzbekistan, and Vatican City.

United Kingdom & North America:
United Kingdom, United States, and Canada.

South America & Africa:
Brazil, Chile, Argentina, South Africa, Ghana, Kenya, and Morocco.

Australia & New Zealand:
Australia and New Zealand.

Caribbean:
Barbados, Jamaica, Colombia, and Grenada.

If your country is not listed and you’d like to place an order, please email us at info@maisondecheveux.co.uk, and we’ll assist you.

How Long Does an Order Take to Arrive?

• Standard Shipping: Orders typically take 3 to 7 business days to arrive, depending on your location.
• Holiday Periods: During busy seasons like December and June, shipping times may take longer. We recommend placing orders early to avoid delays.

What If I Don’t Receive My Order?

All orders are tracked from the moment they leave our warehouse. If your order hasn’t arrived within the estimated time frame, please contact us immediately:

• Email: info@maisondecheveux.co.uk
• Include your order number for faster assistance.

We’ll locate your package and ensure you receive the service you deserve.

Returns & Exchanges

What Items Are Eligible for Return?

At Maison De Cheveux, we aim to provide high-quality products tailored to your needs. As a result, all sales are final and returns are not accepted.

Important:

• Please double-check your order details before placing it to ensure accuracy.
• If you have any questions about our products or need assistance before purchasing, contact us at info@maisondecheveux.co.uk.

Additional Information

• Customs & Duties:
  International customers may be responsible for customs fees or duties imposed by their country. Maison De Cheveux is not liable for these charges.
• Order Tracking:
  Once your order has shipped, you’ll receive a confirmation email with a tracking number to monitor your shipment’s progress.