Terms & Conditions

Terms & Conditions

Last Updated: 9/12/2024

Welcome to Maison De Cheveux. By accessing or using our website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing any orders.

1. About Maison De Cheveux

Maison De Cheveux Limited is a registered business in England.

• Company Registration Number: 12640072
• Services Provided: We offer customers the opportunity to purchase a variety of luxurious hair products, including extensions, wigs, frontals, and closures, via our website.

2. Contact Us

If you have any queries related to our goods or services, you can contact us at:

• Email: info@maisondecheveux.co.uk
• Website: Use the Contact Form available on our website.

3. Using Our Website

By using our site, you confirm that:

• You agree to comply with these Terms.
• You are at least 18 years old or accessing the website under the supervision of a parent or guardian.

If you do not agree to these Terms, you must not use our site.

4. Placing an Order

• Order Process: To place an order, select your product, add it to the cart, and follow the checkout process. Ensure all information, including delivery and payment details, are accurate.
• Acknowledgment: You will receive an acknowledgment email upon placing an order. This does not confirm acceptance of your order.
• Order Acceptance: We will confirm order acceptance via email. The contract between you and Maison De Cheveux will only be formed upon this confirmation.
• Stock Availability: If an item is out of stock, we will notify you and provide a refund within 14 days.

5. Pricing and Payments

• Prices: All prices are listed in GBP and include VAT unless otherwise stated. Delivery charges are calculated at checkout based on the weight and destination of the order.
• Payment Options: We accept payments via Stripe and PayPal. By using these services, you also agree to their Terms & Conditions.
• Errors: In the event of a pricing error, we will notify you to confirm whether you wish to proceed at the correct price or cancel the order.

6. Delivery

• Shipping Destinations: We ship to a wide range of countries. Visit our Shipping Policy for a full list.
• Delivery Timeline: Orders typically arrive within 3-7 business days, though delays may occur during busy periods like December or June.
• International Orders: Customers are responsible for any customs duties or taxes applicable in their country. Maison De Cheveux is not liable for these charges.
• Risk Transfer: Ownership of the goods transfers to you once payment is received, and the items are delivered to your address.

7. Returns and Refunds

• No Returns Policy: Due to the nature of our products, all sales are final, and we do not accept returns. Please double-check your order details before completing your purchase.
• Damaged Goods: If your item is damaged upon arrival, contact us within 7 days with evidence (e.g., photos), and we may, at our discretion, offer a replacement.

8. Product Information

• Accuracy: We strive to provide accurate product descriptions and images. However, slight variations in color, packaging, or texture may occur.
• Care Instructions: All hair products should be washed and conditioned prior to use for hygiene and optimal performance.

9. Website Usage

• Intellectual Property: All content, images, and materials on our site are the property of Maison De Cheveux. You may not copy, distribute, or use these materials without written consent.
• Third-Party Links: Our site may include links to third-party websites for your convenience. We are not responsible for their content or practices.

10. Liability

• Personal Use Only: Our products are intended for personal use and are not for resale.
• Limitation: Maison De Cheveux is not liable for any indirect or consequential losses arising from the use of our goods. Our liability is limited to the value of the purchased goods.
• Product Suitability: We are not responsible for ensuring products meet your specific needs or expectations.

11. Events Outside Our Control

We are not liable for delays or failure to fulfill orders caused by events beyond our control (e.g., natural disasters, strikes, or pandemics). In such cases, we will notify you promptly and resume service as soon as possible.

12. Changes to Our Terms

We may update these Terms from time to time to reflect changes in our practices, products, or legal requirements. Please review them regularly.

13. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be resolved exclusively in the courts of England.