We’re here to help.
Whether you have a question about an order, need assistance choosing the right hair, or would like advice about our textures, lengths or lace options, the Maison De Cheveux team will be happy to assist you.
Get in Touch
For all customer service and order enquiries, please contact:
Email is our preferred contact method and allows our team to provide you with the most detailed assistance.
You can also contact us via WhatsApp:
+44 7467 759348
Send us a direct message on Instagram:
@maisondecheveux
Please be aware that responses through Instagram may take slightly longer than email enquiries.
Customer Service Hours
Monday–Friday: 9:00am–5:00pm
Saturday: 10:00am–2:00pm
Sunday: Closed
Our business hours are based on UK time.
Response Time
We aim to respond to all enquiries within one working day.
Messages received outside our business hours, during weekends or on UK bank holidays will be responded to on the next working day.
Order Enquiries
When contacting us about an existing order, please include:
- Your full name
- Your order number
- The email address used to place the order
- A brief explanation of how we can help
Providing these details will help our team assist you more quickly.
Need Help Choosing Your Hair?
Not sure which texture, length, lace size or collection is right for you?
Our team can help you choose the best option based on your desired look, styling preferences and natural hair texture. Contact us before placing your order and we’ll be happy to guide you.
Business Location
Maison De Cheveux is an online hair boutique based in the United Kingdom.
Send Us a Message
Please complete the contact form below and a member of our team will respond within one working day.
Luxury Hair. Personal Service.
Every Maison De Cheveux order is handled with care, from your first enquiry to the moment your hair arrives. We are committed to providing exceptional customer service alongside premium-quality hair.