Shipping & Delivery

At Maison De Cheveux, we are committed to providing premium-quality hair with a seamless shopping experience from the moment you place your order until it arrives at your door.

Please read the information below regarding our shipping, delivery, returns and refund policies.

Shipping & Delivery

Order Processing

All orders are carefully prepared and quality checked before dispatch.

Orders are typically processed within 1–2 working days.

During new collection launches, promotional periods or public holidays, processing times may be slightly longer. Should this occur, we will always do our best to keep you informed.

Delivery

Once your order has been dispatched, you will receive a confirmation email containing your tracking information (where applicable).

Delivery times may vary depending on your location and the courier service selected at checkout.

Please note that delivery timeframes begin once your order has been dispatched, not from the date the order was placed.

Tracking Your Order

If tracking is available for your order, you will receive your tracking details via email once your parcel has been dispatched.

If you have not received your tracking information after receiving your dispatch confirmation, please contact us at:

Email: info@maisondecheveux.co.uk

Shipping Policy

We currently dispatch orders from the United Kingdom.

Customers are responsible for ensuring that all shipping information provided during checkout is accurate.

Maison De Cheveux cannot be held responsible for delays resulting from:

Incorrect delivery addresses
Courier delays
Customs processing (for international orders)
Severe weather or unforeseen circumstances

If a parcel is returned to us due to an incorrect address or failure to collect the parcel, additional shipping charges may apply before the order can be resent.

Risk of loss and ownership of products transfers to the customer once the order has been delivered to the address provided during checkout.

Returns

Due to the nature of our products and for hygiene reasons, we are only able to accept returns on items that remain:

Unopened
Unused
Unworn
In their original packaging
With all security seals and tags fully intact

Hair extensions that have been opened, brushed, installed, coloured, cut, washed or altered in any way cannot be returned.

If you wish to request a return, please contact us within 14 days of receiving your order.

All return requests should be sent to:

Email: info@maisondecheveux.co.uk

Please include your order number along with the reason for your return request.

Returns sent without prior authorisation may not be accepted.

Customers are responsible for return postage costs unless the item received is faulty or incorrect.

Refund Policy

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be processed back to your original payment method.

Please allow 5–10 working days for your bank or payment provider to complete the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of an error made by Maison De Cheveux.

Refunds will not be issued for products that have been:

Opened
Worn
Installed
Coloured
Chemically treated
Cut
Damaged after delivery

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photographs so we can resolve the issue as quickly as possible.