Welcome to the Maison De Cheveux Help Centre.
We've answered some of our most frequently asked questions below. If you can't find the information you're looking for, please contact our Customer Care team at info@maisondecheveux.co.uk and we'll be happy to help.
Orders
How long does it take to process my order?
Orders are typically processed within 1–2 working days before being dispatched.
During busy periods such as new collection launches or promotional events, processing times may be slightly longer.
Can I cancel or change my order?
If your order has not yet been processed, we'll do our best to help.
Please contact us as soon as possible at info@maisondecheveux.co.uk.
Once an order has been processed or dispatched, we may be unable to make changes or cancellations.
How do I know if my order has been confirmed?
Once your order has been placed successfully, you will receive an order confirmation email.
If you haven't received your confirmation, please check your spam or junk folder before contacting us.
Shipping & Delivery
How long does delivery take?
Orders are processed within 1–2 working days before dispatch.
Delivery times will vary depending on your location and the shipping method selected at checkout.
Will I receive tracking information?
Yes.
Once your order has been dispatched, you'll receive an email containing your tracking details (where applicable).
Do you ship internationally?
We are continually expanding our shipping destinations.
Available shipping options will be displayed during checkout.
Products
Is your hair 100% human hair?
Yes.
Maison De Cheveux offers premium-quality human hair extensions, carefully selected to provide a natural appearance, long-lasting quality and excellent styling versatility.
Can the hair be coloured?
Yes.
Our hair can be coloured by an experienced professional.
Please note that colouring or chemically treating the hair is done at your own risk and may affect eligibility for returns.
Can I straighten or curl the hair?
Yes.
Our human hair can be straightened, curled and styled using heat.
To maximise longevity, we recommend using a heat protectant and avoiding excessive heat.
How long will the hair last?
The lifespan of your hair depends on how well it is maintained.
With proper care, premium human hair extensions can last for many months.
We recommend following our Hair Care Guide for the best results.
Which texture should I choose?
Each texture offers a different look.
- Straight – sleek, polished and versatile.
- Body Wave – soft, natural waves with everyday elegance.
- Deep Wave – defined waves with beautiful volume.
- Kinky Straight – textured to resemble relaxed natural hair.
- Raw Burmese – premium raw hair with exceptional softness and longevity.
If you're unsure which option is right for you, our team is happy to help.
What's the difference between a Closure and a Frontal?
A Closure covers a smaller section at the top of your head and provides a natural-looking finish with minimal maintenance.
A Frontal extends from ear to ear, allowing for greater styling versatility, including off-the-face hairstyles and multiple parting options.
What's the difference between a 13×4 and a 13×6 Frontal?
A 13×4 Frontal provides approximately 4 inches of parting space.
A 13×6 Frontal offers around 6 inches of parting space, giving you more flexibility for styling and a deeper, more natural-looking part.
How many bundles do I need?
This depends on your desired fullness and the length you choose.
As a general guide:
- 14"–18": 2–3 bundles
- 20"–24": 3 bundles
- 26"–30": 4 bundles recommended
Returns & Refunds
Can I return my order?
Yes, provided the hair remains:
- Unopened
- Unused
- Unworn
- In its original packaging
- With all tags and security seals intact
Please see our Returns Policy for full details.
Can I return hair after opening the packaging?
Unfortunately not.
Due to hygiene reasons, we cannot accept returns on hair that has been opened, worn, installed, washed, coloured, brushed or altered in any way.
How long do refunds take?
Once your return has been approved, refunds are typically processed within 5–10 working days, depending on your bank or payment provider.
Payments
Which payment methods do you accept?
We accept secure payment methods available through Shopify, including major debit and credit cards, along with any additional payment options displayed during checkout.
Can I pay using Klarna?
If Klarna is available at checkout, you'll be able to select it as your preferred payment method.
Need More Help?
If your question hasn't been answered above, we'd love to hear from you.
Email: info@maisondecheveux.co.uk
WhatsApp: +44 7467 759348
Instagram: @maisondecheveux
Our Customer Care team aims to respond to all enquiries within one working day.